Privacy Policy

Last updated: September 1, 2026 Maison Lunita operates the website https://maisonlunita.ca/. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase from us, in accordance with Quebec's Act respecting the protection of personal information in the private sector (commonly known as Law 25 / Bill 64). By using our Site, you consent to the collection and use of your personal information as described in this Policy. 1. Who We Are Maison Lunita 2. Our Privacy Officer In accordance with Law 25, we have designated a person responsible for the protection of personal information within our organization. Any questions, concerns, or requests regarding your personal information can be directed to: Email: info@maisonlunita.com If we do not designate a specific individual, the person with the highest authority in the organization (e.g., the owner) automatically holds this responsibility by default under the law. 3. What Personal Information We Collect We only collect the personal information necessary to operate our Site and fulfill your orders. This includes: • Contact information: your name and email address • Shipping and billing information: your full shipping and billing address (street address, city, province/state, postal code, and country), required to deliver your order and process payment • Order information: items purchased, order history, and transaction amounts • Payment information: processed securely through our third-party payment processor (see Section 6). We do not collect or store your full credit card number on our own servers. • Technical information: IP address, browser type, and cookies collected automatically when you browse our Site (see Section 8) • Marketing information: your email address, if you sign up for our newsletter We do collect your phone number, and we do not operate a rewards/loyalty program or run contests, so we do not collect any information tied to those types of programs. 4. Why We Collect Your Information We use your personal information only for the following purposes: • To process, ship, and fulfill your orders • To communicate with you about your order (confirmations, shipping updates, issues with an order) • To respond to customer service inquiries • To comply with legal and accounting obligations (e.g., tax records) • To improve our Site and prevent fraud • To send you marketing emails, if you have signed up for our newsletter and consented to receiving them We do not use your information for any purpose beyond what is necessary to accomplish these goals, and we do not sell your personal information to third parties. 5. Consent By providing your personal information at checkout or by creating an account, you consent to its collection and use as described in this Policy. You may withdraw your consent at any time (subject to legal or contractual restrictions, such as information we must retain for tax purposes), by contacting us at the email address above. Withdrawing consent may affect our ability to process an active order. 6. Who We Share Your Information With We only share your personal information with third parties where necessary to operate our business, including: • Payment processors to securely process your payment • Shipping carrier Canada Post to deliver your order, which requires sharing your name and shipping address • Website/e-commerce platform provider (e.g., Firebase / Google Cloud / Vercel) which hosts our Site and order data These third parties are only given the information necessary to perform their function and are contractually or otherwise required to protect it. We do not share your information with third parties for their own marketing purposes. Cross-border transfers If any of our service providers store or process data outside Quebec (including elsewhere in Canada or internationally), we take steps to ensure your information receives a level of protection equivalent to that required under Quebec law before any such transfer occurs, as required by Law 25. 7. Where and How Long We Keep Your Information Your personal information is stored on the servers of our e-commerce platform and/or payment processor. We retain your information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law (for example, tax and accounting records). When information is no longer needed, we take reasonable steps to securely delete or anonymize it. 8. Cookies Our Site may use cookies and similar technologies to operate properly (e.g., keeping items in your cart) and to understand how visitors use our Site. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly if cookies are disabled. 9. Your Rights Under Law 25, you have the right to: • Access the personal information we hold about you • Correct (rectify) inaccurate, incomplete, or outdated information • Withdraw your consent to the collection or use of your information, subject to legal limits • Request the deletion of your personal information ("right to be forgotten"), subject to our legal retention obligations • Request the portability of certain personal information you have provided to us, in a structured, commonly used technical format 10. Security We take reasonable technical and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure, appropriate to the sensitivity of the information. 11. Confidentiality Incidents (Data Breaches) In the event of a confidentiality incident involving your personal information that presents a risk of serious injury, we will notify you and the CAI as required by Law 25, and take reasonable steps to reduce the risk of harm. 12. Children's Privacy Our Site is not directed at children, and we do not knowingly collect personal information from individuals under the age of 14 without the consent of a parent or guardian, as required under Quebec law. 13. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically. 14. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: info@maisonlunita.com